SAP Maintenance - Enterprise Support

In today’s economy, the most successful companies maintain a competitive advantage by reacting and adapting quickly to changing business needs and supporting growth.  Investments made in SAP systems and infrastructure should support those business needs and drive ROI for the business.  Like any investment, the proper insurance should be in place to guarantee systems are available and functioning properly.  The best way to protect your investment is through your SAP Maintenance agreement and by utilizing Enterprise Support.

SAP Maintenance - Implement, Operate and Innovate Better

SAP Enterprise Support is proactive support designed to help you take full advantage of integrated SAP and non-SAP solutions.  SAP Enterprise Support helps identify risks before they become issues, provides 24x7 expert support, and includes clear service level agreements.  Also included is full access to the full suite of functionality of Solution Manager to accelerate implementations, optimize IT operations and innovate business processes faster.
SAP Enterprise Support Features

  • Fast relief in critical situations - Mission Critical Support and 7x24 production down support
  • SLA’s for customer incident processing
  • Technical Quality Checks (TQC’s) – remote services which help to reduce technical risk and outline optimization potential
  • Standards for Operations
  • Standards for Implementations
  • SAP Solution Manager: central delivery platform for support and operations experience


Dickinson + Associates support services can help your company to maximize the value of its SAP investment while minimizing risk for the future. Our SAP PCOE (Partner Center of Expertise) certification ensures Dickinson + Associates will provide Enterprise Support for your SAP Maintenance agreement with standards and service levels ensured by SAP – all with a personal touch.


For services that go above and beyond SAP Maintenance services, Dickinson + Associates offers US-based SAP experts to provide a wide range of remote Application Support services.  Our flexible application support options have allowed clients to expand their SAP capabilities in focused, meaningful deployments allowing the realization of real business value while the Dickinson + Associates support team provides the safety net for problem recognition and resolution.


By Phone: 855-650-6939