SAP Support Services

ISSUES FACING IT/ERP BUSINESS SUPPORT FUNCTIONS

In today’s economy, the most successful companies maintain a competitive advantage by reacting and adapting quickly to changing business needs and supporting growth.  At the same time, IT departments are being asked to do more with less nearly every day as business demands increase.  IT support staff are expected to provide everything from point expertise on specific functional requirements to detailed knowledge of evolving technology while being tasked to reduce cost. 

DICKINSON + ASSOCIATES SUPPORT DESK REDUCES SUPPORT COST AND DELIVERS BENEFITS

The Dickinson + Associates Application Support team allows your organization to augment your internal support staff allowing you to focus on what is most important to your organization’s profitability and growth.  Remote support services reduce the effort and ease the budget pressure associated with hiring resources, training and retaining an internal staff devoted to SAP.  

Dickinson + Associates offers U.S.-based SAP experts to provide focused Application Support for your company.  Our experienced consultants allow you to get the most value from your ERP investment by providing a support model that is flexible and customized to meet your specific needs.  

As a support partner, Dickinson + Associates can handle a wide range of remote consulting services.  Support is offered in all the core modules of SAP including: Financial Accounting and Controlling (FI/CO), Treasury and Cash Management, Fixed Assets Accounting, Materials Management Logistics Execution, Sales and Distribution, Production Planning Plant Maintenance, Quality Management, Project Systems Service Management, Human Resources, Business Analytics, BI / BW Reporting and Queries, Business Objects (BOBJ), Process Integration and ABAP.

Key benefits to working with Dickinson + Associates Support Services:

  • Flexible support options based on individual client needs
  • Deep SAP and business experience available on demand across the SAP landscape
  • Reduced organizational risk by eliminating the need to hire, train and retain SAP support staff in-house

Flexibility is the key to the Dickinson + Associates support offering.  We provide just the right amount of support, at just the right time, no matter where you are in your system lifecycle.  Our services include:

Application Support (Break-Fix)

  • Troubleshooting
  • Incremental system changes
  • Incidental Management

Application Enhancement (Continuous Improvement)

  • New development and reporting
  • New business processes
  • New organizational elements
  • New modules and functionality

Application Tuning (Strategic Initiatives)

  • SAP optimization assessments
  • KPI reporting and definition
  • Master Data rationalization
  • Report tuning

WHY DICKINSON + ASSOCIATES

Adding Dickinson + Associates support services enables your company to maximize the value of its SAP investment while minimizing risk for the future.  Our flexible support options allow clients to expand their SAP capabilities in focused, meaningful deployments allowing the realization of real business value.  All the while the Dickinson + Associates support team provides the safety net for problem recognition and resolution.