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CASE STUDY:
REDUCING RUN
TIMES WITH D+A PERFORMANCE
TUNING SOLUTIONS
Black & Decker
ABOUT THE
CLIENT
Black & Decker is a global manufacturer and marketer of quality power
tools and accessories, hardware and home improvement products, and
technology based fastening systems. Their products and services are
marketed in more than 100 countries, and they have manufacturing
operations in 11 countries.
Black &
Decker is currently on SAP R/3 Enterprise. Black and Decker has engaged
Dickinson + Associates
since 2004 for various initiatives like SAP Rollout to
European countries, SAP Rollout to newly acquired companies, Global
Trade Implementation, Rollout of New Pricing Programs, Performance
Tuning, etc.
BLACK &
DECKER PERFORMANCE TUNING PROJECT
Black &
Decker has been running SAP for more than 12 years and has gone through
multiple upgrades. The Performance Tuning Project at Black & Decker
involved improvement of the runtimes of many critical interfaces.
•
Order Entry Process–Saving Sales Orders took so much time in SAP, that
the Customer Service
•
Representatives wasted a lot of time in
data processing. The Sales Order Load background jobs
•
also had long run
times.
•
Interfaces, such as Orderometer, were critical for Sales Reporting. This
interface had long
•
runtimes, causing delays in the daily sales reporting
process.
• Some
Critical Interfaces, like the Product Allocation Interface, would
sometimes run for more
•
than a day.
RESULTS ACHIEVED
Due to the
problems listed, Black & Decker engaged Dickinson + Associates
consultants to fine-tune the performance of their SAP System. Our
consultants analyzed various Interfaces and User Exits to uncover the
problematic programs. These programs were then redesigned and tuned in
various ways to bring about drastic improvements in runtimes, often
cutting them to less than half. Subsequently, Black & Decker realized
significant return on investment from this effort.
THE DICKINSON + ASSOCIATES ADVANTAGE
Dickinson
+ Associates provides experienced Techno-Functional Consultants–that
have a deep understanding of ABAP, Basis, and have business knowledge of
the various functional Modules in SAP. This significantly accelerates
the gathering of requirements, analysis of the correct solution to the
problem (Code, Basis settings, Business Processes), and rapid deployment
of the solution.
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